Frequently Asked Questions
How can I contact you?
E-mail us at email@example.com We try to respond to all inquiries within 24 business hours. Please note that our hours of operation are Monday thru Friday 7-4 PM CST. We are unable to respond over the weekend.
How long will my order take?
Delivery times for standard shipping within the continental US is 2-6 days. Once your order is received processing begins in our Auburn warehouse within 24 business hours. Your shipment notification with tracking information is sent in advance of final processing. Please note that orders may take up to 2 business days to finish processing and enter the carrier's system. After receipt by carrier, shipping times will vary from 1-5 days within the continental US. INTERNATIONAL ORDERS: International orders are shipped via DHL and usually take 7-10 Business Days. If your order is being shipped outside of the United States, please be aware that you may be responsible for customs and duties fees which will be requested and collected from your country's customs agency.
Shipping and handling charges are calculated based on weight using our USPS real time calculator. Please use our calculator in the cart to provide shipping costs based on your order.
We accept any of the four majorPAYPAL, credit cards: Mastercard, Visa, Discover and American Express.
Yes. Our transactions are encrypted and processed by Authorize.net (a solution of CyberSource, a wholly owned subsidiary of Visa). Authorize.net has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
Where is my order?
Orders for in-stock items will be processed within 24 business hours after they have been received. You will receive an order confirmation which contains tracking information which you may use to track your package. You may also find this detail by logging into your account online and choose the “My Account” option, and select your order.