FAQ

Frequently Asked Questions

How can I contact you?
E-mail us at bestdeal471@gmail.com  We try to respond to all inquiries within 24 business hours. Please note that our hours of operation are Monday thru Friday 7-4 PM CST. We are unable to respond over the weekend.

How long will my order take?
Delivery times for standard shipping within the continental US is 2-6 days.  Once your order is received processing begins in our Auburn warehouse within 24 business hours.  Your shipment notification with tracking information is sent in advance of final processing. Please note that orders may take up to 2 business days to finish processing and enter the carrier's system. After receipt by carrier, shipping times will vary from 1-5 days within the continental US.  INTERNATIONAL ORDERS:  International orders are shipped via DHL and usually take 7-10 Business Days.  If your order is being shipped outside of the United States, please be aware that you may be responsible for customs and duties fees which will be requested and collected from your country's customs agency.

Do I need to sign anything for my order to be delivered?
In most cases you do not need to be present or sign for your order. However, if you select express shipping, you will need to be present to sign for your order.
 
How much are your shipping and handling charges?
Shipping and handling charges are calculated based on weight using our USPS real time calculator.  Please use our calculator in the cart to provide shipping costs based on your order.
What forms of payment are accepted?
We accept any of the four majorPAYPAL, credit cards: Mastercard, Visa, Discover and American Express. 
Is my transaction secure?
Yes. Our transactions are encrypted and processed by Authorize.net (a solution of CyberSource, a wholly owned subsidiary of Visa). Authorize.net has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.


Where is my order?
Orders for in-stock items will be processed within 24 business hours after they have been received.  You will receive an order confirmation which contains tracking information which you may use to track your package.  You may also find this detail by logging into your account online and choose the “My Account” option, and select your order.

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